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| What is Knowledge Management? |
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A widely accepted 'working definition' of knowledge management applied in worldwide organizations is available from the WWW Virtual Library on Knowledge Management:
"Knowledge Management caters to the critical issues of organizational adaptation, survival, and competence in face of increasingly discontinuous environmental change.... Essentially, it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, and the creative and innovative capacity of human beings."
In simpler terms, Knowledge Management seeks to make the best use of the knowledge that is available to an organization, creating new knowledge, increasing awareness and understanding in the process.
"The goal of commercial knowledge is not truth, but effective performance: not 'what is right' but 'what works' or even 'what works better' where better is defined in competitive and financial contexts" Demarest, M, 1997. Long Range Planning 30, (3) pp 374-384
Personal Knowledge Management - PKM pays attention to the organization of information, thoughts and beliefs. In this approach, the responsibility for knowledge creation lies with the individual who is charged to learn, connect and share personal insights.
Enterprise knowledge management - EKM is concerned with strategy, process and technologies to acquire, store, share and secure organizational understanding, insights and core distinctions. KM at this level is closely tied to competitive advantage, innovation and agility.
It is helpful to make a clear distinction between knowledge on the one hand, and information and data on the other.
Information can be considered as a message. It typically has a sender and a receiver. Information is the sort of stuff that can, at least potentially, be saved onto a computer. Data is a type of information that is structured, but has not been interpreted.
Knowledge might be described as information that has a use or purpose. Whereas information can be placed onto a computer, knowledge is emergent, and socially constructed, exists in the heads of people. Knowledge is information to which an intent has been attached.
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Thursday 23 February 2012 |
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What is KM ?